Last updated: August 21, 2026. This policy governs how Retatrutide Buy Canada ("we", "us", "our"), operating from Suite 802, 550 Burrard Street, Vancouver, BC V6C 2B5, Canada, handles personal information from visitors and customers of retatrutide-buy.ca.

1. What we collect

We collect only what we need to fulfill your order and provide support. Specifically:

• Contact information — your name, shipping address, WhatsApp number (voluntary), and email address (if you choose to email us). We never require a phone number if you prefer WhatsApp-only communication.
• Order information — the products you ordered, quantities, order date, order number, and shipping tracking number.
• Payment reference — for Interac e-Transfer, we receive your name, the amount transferred, and the security answer you provided. We never receive your banking account number, card details, or login credentials. For crypto payments, we see only the sending wallet address and transaction hash.
• Basic technical data — when you visit retatrutide-buy.ca, our server logs record your IP address, browser type, pages visited, and referring URL. This is standard web server logging, retained for 30 days for security purposes.

2. What we don't collect

We do not collect: your date of birth, government-issued ID numbers, health information, prescription history, insurance details, or any biometric data. Because our products are sold for research use, we do not need or want your medical history.

We do not use tracking cookies for advertising purposes. We do not run Facebook Pixel, Google Ads remarketing, or similar third-party ad-tracking scripts on retatrutide-buy.ca.

3. How we use your information

Your information is used for exactly four purposes:

1. To fulfill your order — process payment, print your shipping label, hand your parcel to Canada Post, provide tracking updates via WhatsApp.
2. To provide customer support — answer questions, resolve issues, process refunds under our 60-day guarantee.
3. To send you order-related notifications — order confirmation, shipping notification, delivery confirmation, review request 30 days after delivery.
4. To comply with Canadian tax and business record-keeping requirements — orders are retained in our accounting system for the 7 years required by the Canada Revenue Agency.

We do not use your information for marketing to third parties, advertising retargeting, or profile-building. We do not send promotional emails unless you specifically opt in.

4. Who we share your information with

We share your information only with the third parties strictly necessary to fulfill your order:

• Canada Post — receives your shipping name, address, and tracking-related contact information. Standard courier data-processing.
• Our lab partner (Janssen Analytical, Richmond BC) — receives only your order number when you request a Certificate of Analysis. Never receives your name, address, or payment information.
• Our accounting bookkeeper (a Canadian CPA firm) — receives transaction totals for tax purposes. Never receives product details or shipping addresses.

We do not sell, rent, or trade your personal information to anyone, for any purpose, ever. We do not share information with data brokers, advertising networks, or analytics companies beyond the technical minimum described in Section 8.

5. How we protect your information

Our website uses TLS 1.3 encryption (the same security your bank uses for online banking) for all data transmission. Our customer database is encrypted at rest using AES-256, hosted on servers physically located in Canada. Access to customer records is restricted to the three team members whose job requires it, protected by two-factor authentication with hardware security keys.

WhatsApp messages between you and us are encrypted end-to-end by WhatsApp's Signal protocol — we cannot even provide these messages to a third party because they exist only on our devices and yours.

We have never had a data breach. If we ever did, we would notify affected customers within 72 hours as required by PIPEDA amendments effective November 2018.

6. Your rights under PIPEDA

Under Canadian federal privacy law (PIPEDA) and applicable provincial laws (BC PIPA, Alberta PIPA, Quebec Law 25), you have the following rights regarding your personal information:

• Right to access — you can request a copy of all personal information we hold about you. We respond within 30 days.
• Right to correction — if any information we hold is inaccurate, you can request correction.
• Right to deletion — you can request deletion of your personal information, subject to our legal obligation to retain transaction records for CRA purposes (7 years).
• Right to withdraw consent — you can withdraw consent to marketing communications at any time (though we don't send any unless you opt in first).
• Right to complain — you can file a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.

To exercise any of these rights, WhatsApp us at +44 7988 516578 or email contact@vantyxagency.com with the subject line "Privacy Request."

7. Retention periods

We retain your information only as long as we need it:

• Contact and shipping information — retained for 2 years after your last order (allows us to expedite reorders and honor our 60-day guarantee).
• Order and payment records — retained for 7 years, as required by the Canada Revenue Agency for tax audit purposes.
• WhatsApp conversation history — retained on our team devices for 6 months, then automatically archived and only retrievable by administrator request.
• Web server logs — retained for 30 days for security purposes, then automatically purged.

8. Technical cookies

retatrutide-buy.ca uses only strictly necessary technical cookies:

• Session cookie — remembers your cart contents if you navigate between pages. Automatically expires when you close your browser.
• Preference cookie — remembers if you've dismissed the "24-hour delivery countdown" banner. Expires after 30 days.

We do not use analytics cookies from Google, Meta, or similar advertising companies. If we ever add basic anonymous analytics (such as Plausible or Fathom, which are cookieless), we will update this policy and post a notice on the homepage.

9. International transfers

Your information is stored on servers physically located in Canada. WhatsApp messages transit through WhatsApp's global infrastructure (which may route through the United States), governed by WhatsApp's own privacy policy.

10. Contact us about privacy

For any privacy-related question, concern, or request:

• WhatsApp: +44 7988 516578 (fastest — typical response 18 minutes during BC business hours)
• Email: contact@vantyxagency.com (formal requests, response within 24 business hours)
• Postal address: Retatrutide Buy Canada, Privacy Officer, Suite 802, 550 Burrard Street, Vancouver, BC V6C 2B5, Canada

11. Changes to this policy

If we materially change how we handle personal information, we will update this policy and post a notice on the homepage for 60 days. Existing customers will receive a notification via WhatsApp before the change takes effect.